Contact information
Contact Information
Effective date: August 8, 2026
Our customer-care team is available to assist with products, orders, delivery, returns and privacy enquiries.
Bernières & Blue Iris
270 Rue de BernièresQuébec QC G1R 2L7
Canada
General support:
support@bernieresandblueiris.ca
Returns:
returns@bernieresandblueiris.ca
Privacy:
privacy@bernieresandblueiris.ca
Phone:
+1 418-555-0146
Website:
bernieresandblueiris.ca
Customer-Care Hours
Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding statutory holidays observed in Quebec.
We aim to respond to email enquiries within 1 to 2 business days. Response times may be longer during promotions and holiday periods.
Order Enquiries
Include your order number, the email address used at checkout and a brief description of your enquiry. Do not send complete payment-card details by email.
Complaints
Send complaints to support@bernieresandblueiris.ca. We will review your concern and attempt to provide a fair response within a reasonable time.
Quebec consumers may also contact the Office de la protection du consommateur. Privacy complaints may be submitted to the Commission d’accès à l’information du Québec.