Privacy Policy

Effective date: August 8, 2026

Bernières & Blue Iris respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit bernieresandblueiris.ca, contact us or purchase our products.

Applicable Privacy Laws

We handle personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector and other Canadian privacy legislation applicable to our activities.

Privacy Officer

The person exercising the highest authority within Bernières & Blue Iris is responsible for protecting personal information unless that function is delegated in writing.

Privacy Officer
Email: privacy@bernieresandblueiris.ca
Phone: +1 418-555-0146
Address: 270 Rue de Bernières, Québec, QC G1R 2L7, Canada

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and billing or delivery address;
• Order, transaction, return and customer-service information;
• Payment confirmation and limited information supplied by payment providers;
• Account credentials and preferences, if customer accounts are offered;
• Messages, reviews, survey responses and other content you submit;
• Device, browser, IP address, cookie and website-usage information; and
• Information used to identify fraud, misuse and security threats.

Complete payment-card details are generally collected and processed directly by authorized payment providers. We do not ordinarily retain complete card numbers.

How We Collect Information

We collect information directly from you, automatically through our website and cookies, and from providers such as Shopify, payment processors, delivery carriers, analytics providers and fraud-prevention services.

Purposes of Collection and Use

We may use personal information to:

• Process payments, orders, deliveries, returns and refunds;
• Provide customer service and respond to enquiries;
• Operate, maintain and improve our website and products;
• Personalize the shopping experience where permitted;
• Send transactional messages and authorized marketing communications;
• Prevent fraud, misuse and security incidents;
• Maintain appropriate business, tax and transaction records; and
• Comply with legal obligations and resolve disputes.

Consent

We obtain valid consent where required by law. Consent will be requested separately for purposes that require express consent and will be presented in clear and understandable language.

You may withdraw consent to optional uses by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences of withdrawal where appropriate.

Cookies, Identification and Profiling

Our website may use cookies and similar technologies to operate essential functions, remember preferences, measure traffic and support advertising.

Where a technology allows a person to be identified, located or profiled, we will provide the information required by Quebec law. Such functions will be disabled by default where legally required unless the user activates or consents to them.

Automated Decisions

If we make a decision based exclusively on automated processing of personal information, we will provide the notices and explanations required by Quebec law, including information about the principal factors and parameters that led to the decision.

Disclosure to Service Providers

We may provide relevant information to trusted providers that assist with Shopify hosting, payment processing, order fulfilment, delivery, cloud storage, analytics, customer support, professional advice and fraud prevention.

Written agreements and other appropriate measures will be used where required to protect information handled by service providers.

Processing Outside Quebec

Some service providers may store or process personal information outside Quebec or Canada.

Before communicating personal information outside Quebec, we will conduct any privacy impact assessment required by law and consider the sensitivity of the information, its intended use, available safeguards and the legal framework of the destination.

Privacy Impact Assessments

We will conduct privacy impact assessments where required, including for projects involving the acquisition, development or redesign of information systems and for certain transfers outside Quebec.

Direct Marketing

We send commercial electronic messages only where permitted under Canada’s Anti-Spam Legislation. Marketing messages will identify the sender, provide valid contact information and include an unsubscribe mechanism.

We process unsubscribe requests without charge and within the legally required period. We may continue to send essential communications concerning orders, accounts, security or legal notices.

Retention and Destruction

We retain personal information only for as long as reasonably necessary for the identified purposes and applicable legal, accounting, fraud-prevention and dispute-resolution requirements.

When information is no longer required, we securely destroy or anonymize it in accordance with applicable law and our retention practices.

Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity, purpose, quantity, distribution and storage medium of the information. No online transmission or storage system is completely secure.

Confidentiality Incidents

We assess confidentiality incidents and take reasonable measures to reduce the risk of injury and prevent similar incidents.

Where an incident presents a risk of serious injury, we will notify affected individuals and the Commission d’accès à l’information du Québec as required. We will maintain a confidentiality-incident register for the legally required period.

Your Privacy Rights

Subject to applicable conditions and exceptions, you may request:

• Access to personal information we hold about you;
• Correction of inaccurate, incomplete or outdated information;
• Withdrawal of consent to optional uses;
• Information about categories of persons who can access your information;
• Cessation of dissemination or de-indexing where legal conditions are met; and
• Release of eligible computerized information in a structured, commonly used technological format.

We may verify your identity before processing a request. We will respond within the period required by applicable law.

Privacy Complaints

Send privacy questions or complaints to privacy@bernieresandblueiris.ca. We will investigate and respond within a reasonable period.

You may also submit a complaint to the Commission d’accès à l’information du Québec.

Children’s Privacy

Our website is not directed to children under 14. We do not knowingly collect personal information directly from a child under 14 without consent from a parent or tutor, except where otherwise permitted by law.

Changes to This Policy

We may update this policy to reflect legal, technological or operational changes. The revised version will be published with a new effective date.

Contact Us

Email: privacy@bernieresandblueiris.ca
Phone: +1 418-555-0146
Address: 270 Rue de Bernières, Québec, QC G1R 2L7, Canada