Refund policy

Refund and Return Policy

Effective date: August 8, 2026

Thank you for shopping with Bernières & Blue Iris. This policy explains our voluntary return program and the legal rights available to consumers in Quebec and elsewhere in Canada.

Legal Warranties

Products sold by Bernières & Blue Iris are subject to the legal warranties and consumer protections applicable in the customer’s province or territory.

For Quebec consumers, products must be fit for their ordinary purpose, durable for a reasonable length of time, conform to their description and be free from latent defects.

Nothing in this policy excludes, restricts or modifies a legal warranty, cancellation right or remedy that cannot lawfully be excluded under the Quebec Consumer Protection Act, the Civil Code of Québec or other applicable legislation.

Voluntary 30-Day Returns

In addition to your statutory rights, we accept eligible change-of-mind returns requested within 30 days after delivery.

To qualify, the item must:

Be unused, unworn and unwashed;
Be in its original condition and packaging;
Include all labels, accessories and documentation; and
Be accompanied by valid proof of purchase.

Unless required by law, change-of-mind returns are not available for:

Personalized, customized or made-to-order products;
Gift cards;
Perishable products;
Earrings or other pierced jewellery;
Underwear, intimate apparel or swimwear with a removed hygiene seal;
Opened personal-care or hygiene products; or
Items clearly marked as final sale.

These exclusions do not apply where a product is defective, unsafe, incorrectly described or otherwise fails to comply with a legal warranty.

Defective, Damaged or Incorrect Products

Please inspect your order after delivery and contact us promptly if a product is defective, damaged in transit or different from what you ordered.

Include your order number, a description of the issue and clear photographs where reasonably possible. Depending on the circumstances and applicable law, the remedy may include repair, replacement, a price reduction, cancellation or refund.

Online Purchase Cancellation Rights

Quebec consumers may have the right to cancel a distance contract where:

Required information was omitted, unclear or not properly presented before purchase;
The consumer was not given an opportunity to accept, correct or reject the order;
A complete copy of the contract was not provided within 15 days;
The product was not delivered within 30 days after the agreed delivery date;
No delivery date was specified and delivery did not occur within 30 days after purchase; or
The product received did not conform to its online description.

If a distance contract is validly cancelled, we will provide a full refund within 15 days after cancellation. Where goods have been delivered, the consumer must return them in the condition received within the legally applicable period, and we will pay the reasonable return costs where required by law.

Starting a Return

Before sending an item, contact returns@bernieresandblueiris.ca or call +1 418-555-0146. Include your order number and reason for the return.

Approved returns should be sent to:

Bernières & Blue Iris
270 Rue de Bernières
Québec QC G1R 2L7
Canada

Please retain your postal receipt and tracking information. Items returned without prior contact may take longer to identify and process.

Return Shipping

Customers are responsible for shipping costs associated with voluntary change-of-mind returns. Original delivery fees are not normally refundable unless required by law.

If a product is defective, incorrectly supplied or covered by a statutory cancellation right, Bernières & Blue Iris will pay or reimburse reasonable return costs where required by applicable law.

Refunds

After receiving and inspecting an eligible voluntary return, we will notify you of the outcome. Approved refunds are normally issued to the original payment method within 5 to 10 business days. Financial institutions may require additional processing time.

Refunds arising from statutory cancellation rights will be issued within the period and using the method required by law. A store credit does not replace a legally required refund.

Exchanges

Exchanges may be offered subject to product availability. The quickest option may be to return the original item and place a new order after the return is approved.