Shipping policy

Shipping Policy

Effective date: August 8, 2026

This policy explains how Bernières & Blue Iris processes and delivers orders placed through bernieresandblueiris.ca.

Order Processing

Orders are normally processed within 1 to 3 business days. Business days exclude Saturdays, Sundays and statutory holidays observed in Quebec.

Promotions and peak periods may require additional processing time. If an item becomes unavailable, we will contact you and provide an appropriate alternative or refund.

Estimated Delivery Times

Delivery estimates begin after dispatch:

Québec City and nearby communities: 1 to 4 business days;
Montréal and southern Quebec: 2 to 6 business days;
Other Quebec locations: 3 to 8 business days;
Ontario and New Brunswick: 3 to 8 business days;
Other Canadian provinces: 5 to 12 business days;
Northern and remote Canadian locations: 7 to 18 business days;
Express delivery, where available: approximately 1 to 4 business days; and
International delivery, where offered: approximately 7 to 21 business days, excluding customs delays.

Delivery times are estimates unless a guaranteed date is expressly stated. Snowstorms, flooding, wildfires, road closures, labour disruptions, carrier delays and customs processing may affect delivery.

Quebec Distance-Contract Delivery Rights

Before checkout, we will disclose the delivery method, carrier where applicable, place of delivery and delivery date or timeframe.

A Quebec consumer may have the right to cancel if delivery has not occurred within 30 days after the agreed date or, where no delivery date was provided, within 30 days after the purchase.

Delivery Responsibility

We remain responsible for providing the product using the delivery method agreed with the customer. A parcel will not be treated as properly delivered merely because it was left unattended unless the customer expressly agreed to that delivery method.

Shipping Charges

Available delivery methods and charges are disclosed before checkout. Charges may depend on destination, parcel size, weight and order value.

Delivery Addresses

You are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs correction. We cannot guarantee changes after processing or dispatch has begun.

If a parcel is returned because an address was incorrect, incomplete or unclaimed, we may request payment of reasonable redelivery costs unless the return resulted from our error or applicable law provides otherwise.

Tracking

Where available, tracking information will be sent after dispatch. Carrier updates may take time to appear.

Lost, Delayed or Damaged Parcels

If your parcel is substantially delayed, lost or damaged, contact support@bernieresandblueiris.ca. We will investigate with the carrier and provide any remedy required by law.

Photographs of damaged packaging and products may assist with a claim. Please retain the packaging until we provide further instructions.

International Orders

Unless checkout expressly states otherwise, international customers are responsible for customs duties, import taxes, brokerage costs and clearance fees. Any reasonably unforeseeable third-party charges will be described before purchase as required by law.